HELP CENTER

WILL THIS DAMAGE THE

ESCALATOR?

No, it does not do any damage to the escalator, provided we do a 10 point safety check before we install. The status and running "health" of the escalator is verified through a thorough process of checks and balances across the escalator and our technical team either pass or fail the escalator after the safety check.   There is more chance that a coin, a nail or a screw, doing more damage to an escalator than the wafer thin plastic panel. Our product has also been stringently tested by some of the largest mall, airports and train station networks worldwide to the highest standards.

HAS THERE BEEN A ISSUE WITH THE PRODUCT?

No, there has never been a reported issue on the product, and we have many installations around the world that demonstrate this track record.

WILL I SEE THE BRANDING IF THE ESCALATOR IS FULL?

Yes - our creative team are skilled at working and placing the artwork in such a manner that its is easily visible even if the escalator is full. It is also very rare for an escalator to be full. We have conducted a variety of pattern & movement studies in SA and the results show that is exceptionally  rare that an escalator is filled to capacity all the time. Video studies show that even in peak shopping time, no escalator is more than 20% full at any one time. People tend to move in "pods" occupying around 20% of the escalator at an average. The passengers of the escalator view the branding for up to 30 seconds as they travel the escalator.

HOW LONG IS THE WARRANTY AND WILL IT LOOK THE SAME AFTER 3, 6 OR 12 MONTHS?

The product is warranted for 12 months (subject to T's and C's) and we have proven durability tests to show that the artwork and product look almost as good as when it was first installed. The panel sits deep into the escalator step profile which further protects the artwork and the materials and methods used in the creation of the panel  has created an extremely durable product that can stand the test of time for campaigns up to 12 months long. 

HOW LONG WILL IT TAKE TO INSTALL THE ESCALATOR PANELS?

The installation process is non invasive and a typical installation takes around 1 hour for a single escalator. We always install after hours during low peak times, as to not disrupt or cause any inconvenience to the mall owners, shoppers, and people at the airports or railway station.

HOW IS THE SURVEYING OF THE ESCALATOR AND THE 8 POINT SAFETY CHECK DONE?

Prior to installation, our nationwide installation teams verify certain data points and ensure the escalator conforms to a 8 point safety check system. A badly aligned escalator or escalator that does not conform to our guidelines  will not be installed upon and we then relocate the customer to an escalator that does comply with our safety requirements

©2018 by Motion Icon South Africa.